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Welcome to Vibram FiveFingers UK Online Shop

Privacy Policy

We realize that making purchases at our website, or any other Website, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us. This includes your name, address, phone number, email address, and credit-card information, in addition to any other personal information that can be linked to you, personally.

We believe that you have a right to know, before shopping at our website or at any other site, exactly what information we might collect from you, why we collect it and how we use it.

our website Inc. is the owner and operator of our website ("we") and does not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. We collect only the personal information you allow us to collect, and then it is used only to help us serve you better.

If you are a registered customer and you want to change or modify any of your personal information, you can do so anytime by logging in with your user name and password, then simply go to My Account at our website, and edit whatever personal information you wish
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1. Personal information collected

We collect personal information that you choose to provide voluntarily when using the Our Website. This information includes your email address and a password when you register to create your our website account. While you can browse our online store, you will need to register in order to make purchases and take advantage of certain features. We may also ask for personal information when you contact our Help service. This will allow us to protect your confidentiality by verifying your identity. 

our website does not intentionally collect personal information about children under the age of 13. If you are under 13 and would like to shop at our website, please ask a parent or guardian for assistance.

Cookies and other computer information
When you visit our website Websites, you will be assigned a permanent "cookie" (a small, unique identifier text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our sites so we can enhance and customize your online shopping experience.

You can choose to shop on our website Websites without cookies, but without these identifier files you will not be able to take advantage of certain features of our site. These features include remembering your password (so you don't have to log in each time you visit), storing your Order for later use and, in the future, providing a more personalized shopping experience. To shop without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

We also collect certain technical information from your computer each time you request a page during a visit to our website Websites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

 

Other times we may collect personal information
From time to time, our website may conduct surveys and contests via our Websites, email, or other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.

Offline collection,use and disclosure of information

As you might expect from our website, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of you personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices


 

2. Use of your personal information
Information we collect on our website Websites may be used to enhance your shopping experience in the following ways:

 

(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

 

(b) Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive a new brand, new product style, or product; to sign up for our email newsletter and special offers; If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

 

(c) External Use. We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
(i) As do most catalog and Internet wholesalers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as DHL, and UPS) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in the Data Security section.)
(iii) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

 

 

3. When and with whom we share your personal information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our Websites; communicating to customers; providing customer service; enhancing and improving the customer shopping experience; providing a personalized shopping experience and completing credit card transactions.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

4. How you can control the use of your personal information
Registering as a our website customer lets us provide a better shopping experience for you and allows you to make purchases more conveniently, without having to re-enter your payment and shipping information each time you make a purchase on our site. Although you must register as a our website customer in order to purchase products, it is not necessary to register to visit our site.

As a registered user, you can modify your personal information anytime. Log in with your username and password, then  Simply go to My Account and edit whatever information you wish.

Do not share your our website password with anyone. Other than on our websites, our website will never ask you for your password.

5. How you can decide what marketing communication you receive from us
If you choose to receive them, our website may periodically send you email messages describing new items, featured merchandise and special promotions. You can choose to stop receiving this email at any time, just send us email with your registered email address with subject "Please don't send me email with our website release lists".

The only email messages you will receive from our website when you elect not to receive informational emails will be to confirm any purchases you make on our site, let you know your order has been shipped,to answer the questions you may have about our site. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information, or to announce product recalls.

 

 

6. How we protect the security of your personal information
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

 

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Moreover, your personal information is protected by the password you created when you registered for an account at our website (or another password you chose after changing a previous password). Please keep this password confidential. The confidentiality of your password is your responsibility to protect.

 

 

7. Changes to the our website Privacy Policy
We reserve the right to change, modify or amend this privacy policy at any time. If we make any significant change to this policy, we will post a notice of the change on our website.